SHIPPING POLICY

Order Confirmation Email

You should receive your order confirmation email immediately after purchase. If you didn’t receive your order confirmation, please contact us via this email : info@theafricanoracle.com . Whenever this happens, it could be that you mistakenly entered the wrong email address or that it went to your spam folder.

Shipping And Handling Or Fulfillment Time

You will receive an email with a tracking number. Estimated shipping and handling or fulfillment time is up to 1-3 business days.

The shipping and handling time or Fulfillment time does not include shipping delivery time ( Transit Time ). Estimated shipping delivery time (Transit Time) is based on when the courier or the shipping company picks up your order from us, and the shipping service you selected at check out.

The African Oracle has no control over package arrival time frames.

Please note: Shipping Transit Times should not be confused with the order processing times.

Customs And Import Taxes

Clients are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Packages marked “Return To Sender”

Any package marked as “Return To Sender” will be refunded minus the cost of shipping and handling.

Lost Or Stolen Packages.

The African Oracle is not responsible for lost or stolen packages. You must file a claim with the courier or shipping company directly. If items arrive damaged you must file a claim with the courier or shipping company directly. The shipping company or courier assumes the responsibility of the package once they pick it up from us.

If you want your package insured above what is covered by the courier please Email us at info@theafricanoracle.com as soon as you receive your confirmation email for your order along with your order number. Be aware that this is an additional service and there is an additional cost by the courier for this service that will be discussed via email before finalizing.

Order With Incomplete Or Insufficient Addresses, Phone Numbers, Or Emails

Customers are responsible for ensuring that the correct shipping information is entered at checkout.

The African Oracle is not responsible for packages that have wrong, incomplete or insufficient addresses, phone numbers, or emails provided to us by the customer during check out.

Package Marked As “Delivered”

Package marked as “Delivered” do not qualify for a refund nor replacement. You must file a claim with courier if you have not received items marked as “Delivered.” Parcels marked as “Abandoned” do not qualify for a refund nor replacement. A claim can not be filed on parcels marked “Abandoned.”

For orders being re-sent, customer is responsible for the new shipping label cost.

International Orders

All international orders may be subject to import fees/duties and local taxes that are the responsibility of the customer to pay. The African Oracle has no control over international carriers, customs policies and package arrival time frames.

Colognes and perfumes may not be shipped internationally due to flight restrictions.

No refunds are given if a package is refused for delivery at customs, or failed delivery attempts by courier.

International orders are abandoned if delivery is unsuccessful. International orders are not eligible for “Return To Sender” and attempts to do so are treated as abandoned and the parcel shall be discarded by customs or the courier.

Note:

National disasters, acts of nature, public holidays etc may affect your order processing time.

Legal Terms And Disclaimer

By law we are required to state that we make no claims of our spiritual services and that we sell all spiritual products and services as Curios .

And by purchasing our spiritual products and services you are stating that you are 18 years of age or above.

Our spiritual products and spiritual services are not meant to replace any medical treatment or intended to diagnose any medical condition, treat or prevent any type of disease.

All products in our webstore or shop are NOT to be internally digested .

By participating in my spiritual services and purchasing my products you are agreeing to these terms.